Comprehensive technical support, warranty service, and after-sales assistance for all MGM Group products — wherever you are in the world.
Describe your issue and our team will respond within 24 hours.
Chat with our support team on WhatsApp for instant assistance.
Access product manuals, spec sheets, and installation guides.
Find quick answers to the most commonly asked questions.
From your first inquiry to issue resolution — we follow a structured process to ensure fast, effective support.
Every MGM product is backed by our comprehensive warranty program, ensuring peace of mind for your investment.
Linear performance guarantee on solar panels with minimum 80.7% output at year 25.
Full structural integrity guarantee for steel workshop and warehouse buildings.
Complete warranty covering structure, insulation, and waterproofing of modular buildings.
Coverage for PVC fabric, air beams, and all structural components.
Comprehensive coverage for stations, power banks, and software systems.
Heavy-duty coverage for crushers, screens, and processing plants under normal operating conditions.
Quick answers to common questions about our products, services, and support policies.
You can request spare parts through our support form below, via WhatsApp at +86 170 7661 3145, or by emailing [email protected]. Please include your order number, product model, and photos of the part needed. Most spare parts ship within 3-5 business days.
Our warranties cover manufacturing defects and material failures under normal use and proper maintenance. This includes structural integrity, waterproofing, electrical systems (per product category), and coating performance. Damage from misuse, natural disasters, or unauthorized modifications is not covered.
Yes. For large-scale projects (solar farms, steel buildings, prefab housing complexes), we provide on-site installation supervision and technical guidance. Our engineers travel to your project location to ensure correct assembly and commissioning. Remote video guidance is also available for smaller installations.
Initial response time is within 4 business hours for standard inquiries and within 1 hour for urgent cases via WhatsApp. Complex technical issues may require up to 24 hours for a detailed engineering assessment. Emergency support is available 24/7 for critical infrastructure projects.
Absolutely. We offer virtual product demonstrations via video call and can arrange sample shipments for select product lines (inflatable tents, WPC materials, power bank stations). For large equipment, we invite you to visit our factory or meet us at one of the international exhibitions we attend annually.
Yes. We provide comprehensive training including: installation training (on-site or video), operation manuals in English/French/Arabic, maintenance schedules, troubleshooting guides, and video tutorials. For mining equipment and solar systems, we also offer extended training programs at your facility.
We accept T/T (bank transfer), L/C (letter of credit), PayPal, and Western Union for spare parts and service fees. For large warranty claims, there is no charge — we cover all costs including shipping. Custom clearance and local duties, if any, are the customer's responsibility.
Access product documentation, technical specifications, and installation guides.
Complete product catalogs for all MGM divisions with specifications and pricing guides.
Request CatalogStep-by-step installation guides for solar systems, steel buildings, and modular houses.
Request ManualISO, CE, SGS, and other certification documents for compliance and customs clearance.
Request CertificatesAutoCAD and Revit files for steel structures, prefab buildings, and container houses.
Request FilesDetailed warranty terms, claim procedures, and coverage limits for each product category.
Request PolicyInstallation videos, maintenance tutorials, and operation walkthroughs for key products.
Request AccessSubmit a support request and our engineering team will get back to you promptly.
Our multilingual support team is ready to assist you across all time zones.
Fill in the details below and we'll respond within 24 hours.
